Bugs and Troubleshooting

Submitting a Bug Report to Khan Academy Support

• What information do I need to include to submit an effective bug report?
• Why might a support agent need to log in to my account?
• How do I report different kinds of bugs and issues?
• How do I find network response data when reporting errors?
• How do I request new features or content?
• How do I take a screenshot?

See all 8 articles

Browser Issues & Troubleshooting

• How can I delete cookies and cache from my web browser?
• How do I allow cookies from Khan Academy?
• Why does the Khan Academy website look odd in my browser?
• Which sites/domains do I whitelist so my students can access all of Khan Academy?
• Why am I having trouble using Khan Academy on Internet Explorer?

Feedback, Feature Requests, Other Support Community Questions

• Why isn't my Khan Academy account automatically linked to the Support Community?

Video Player Issues & Troubleshooting

• Why won't videos play? (Possible workaround)
• Why do videos keep playing on their own?
• Why don't my videos show as watched? (Update)
• How do I go back to having the full YouTube video player as my default player, and how can I view videos on YouTube?
• What features does the video player have?

Mobile Device Issues

• What features are available on the iOS and Android apps?
• How can I change the language that my mobile app uses?
• How can I find the version of the Khan Academy mobile app I'm using?
• I’m having problems with the Khan Academy iPad app.

Accounts & Login Issues

• What can I do if I didn’t receive the email to verify my Khan Academy account?

Coach Tools

• What are some limits around assigning content to students in different locales or languages?